Shipment is only within Australia. Items will only be dispatched after your payment has cleared.


Pick up is available from our premises, please contact us if you wish to pick up so we can have your item ready for you.


Orders are shipped via Cope Sensitive Freight (regular service) for country or interstate. or Couriers Please (regular service) for local deliveries. Depending on your geographical location, delivery normally requires 1 - 5 business days. Items can only be delivered during normal business hours (9am - 5pm) on weekdays. Delivery is not available on weekends, public holidays or after hours.Please note these figures are a guide only and we do not have any control over your package once it has been collected by a courier.

On the day your goods are dispatched we will send you an email with your consignment number that you can use to track or make enquiries about your item from the courier.


Please go to or for further information regarding our carriers and their contact details.

Excel Hi Fi Pty Ltd is not directly liable for any loss and /or damage during delivery. Cope delivery does not include insurance. For your own peace of mind you may contact us prior to purchase if you wish to pay extra for insurance.


Purchasers have the responsibility to provide us with a correct delivery address. We cannot deliver to a PO box. If no other instructions are supplied, your item will be dispatched to your PayPal address. 


*All product must be signed for so please ensure that there is someone available at the location during business hours on the day of delivery.

If goods are unable to be received on first delivery, goods must then be collected by you from your nearest depot.